When initiating an outgoing call via a Capital Voice number, the recipient’s phone identifies the call as “spam” or “Likely spam”
The tagging of calls/numbers as spam is managed by the recipient carrier, thus beyond Capital Voice’s control. If your number is flagged as spam, it’s advisable to directly contact the recipient carrier and request delisting. Moreover, you can utilize the following carrier-specific resources to submit a delisting request:
The surge in illegal robocalls and spam calls presents a pervasive issue, impacting users universally, irrespective of their phone number, carrier, or location. These unsolicited calls inundate phone networks, leading individuals to refrain from answering unknown numbers. Scammers employ various tactics, including illegal caller ID spoofing, to deceive recipients into disclosing sensitive information or falling for fraudulent schemes. Despite concerted efforts, such as those by the Federal Communications Commission (FCC), combatting this unlawful practice remains challenging. The FCC’s enforcement actions against illegal robocallers, empowerment of phone companies to preemptively block such calls, and implementation of caller ID authentication exemplify measures aimed at addressing this concern.
Several major carriers have instituted countermeasures against spam calls, encompassing call labeling, automatic spam call blocking services, and dedicated applications for call reporting/blocking. Additionally, built-in features on smartphones enable users to block specific numbers.
Third-party services like Nomorobo, Hiya, YouMail and Free Caller Registry offer further assistance in mitigating spam/robocalls.
Notably, while many robocalls are lawful, the FCC permits them for informational or non-commercial purposes, such as flight cancellations or political messages. The implementation of STIR/SHAKEN, mandated by the FCC and embraced by providers, represents a significant stride in curbing illegal spam calls. This framework ensures caller ID authentication, enhancing consumer confidence and aiding voice service providers in delivering reliable call information.
Capital Voice has integrated the STIR/SHAKEN framework into its network and received certification from the FCC Robocall Mitigation Database.
Committed to delivering exceptional service, Capital Voice is actively contributing to industry-wide efforts to combat illegal robocalls and safeguard consumers.
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